How to configure reward points-loyalty program settings?

Magento 2 Reward Points extension has bring us some wonderful features to deal with maintain customer loyalty. Let’s see how can we tweak with the default setting to get the best result. We gonna start off with Point expiration and Point indicator.

POINT EXPIRATION

Reward points expiration

Among several methods approaching the loyalty issue and customer satisfaction, using reward points proved itself to be one of the most efficient one. Therefore it is applied widely by vendors all over the world, Magento online stores included. With the aim of simplifying the technical aspect for online business entrepreneurs, this extension for Magento is designed.

Beside the main function is creating earning rates applied for customers, this extension also enables users to configure expiration date for rewarding points, which will do wonders for your online business in the long term.

The importance of expiration date

You my wondering why loyalty points should have expiration date? Can’t they just exist forever in point balance? The answer is it can be applied to increase your conversion and also boost up your sales. Let’s hear me out.

When shop admins know how leverage expiration date for Magento reward points, they can greatly contribute to successful purchases from old customers. Normally, after complete buying things from store, customers can earn a certain amount of reward points which customer can redeem in the next order. Since they don’t want to miss the points earning previously, they are encouraged to buy more stuff. This is a great and friendly sales motivation. In other words, this strategy also encourage customers to earn and spend more frequently, consequently, making more deals.

How to set expiration date in backend

With Reward Points module, store admins can decide the duration of valid points themselves or the due date of the points earned. It’s up to your marketing strategy to adjust the due date of the reward points system. 30 days will be a appropriate duration for most store if you don’t know for sure how long is OK. And if you don’t want to set the due date. It’s fine, you can set your rewarding points to be valid for ETERNITY. Lol...

Set up expiration date

To set up a new configuration, store owners can start from Magerewardpoints > Reward Points > Transaction. A result page with full set of detailed information about all transaction will show up immediately. In this page, they can set up expired date individually for each transaction and also the earning rate as well.

In order to config due date, first you have to click on Add New Transaction on the right side above the grid to create a new transaction. Secondly, fill in transaction information including Customer, Points, Comment, and valid time in Points expired after fields. You will have to complete every required fields before moving on.

In the dropbox of Customer, you can choose one among a list of previous buyers of the stores. Next, they have to type in the amount of valid points for that customers. After that, you can decide to make a comment or not, then config expiration date for these points. The unit used to calculate valid time is the number of days. Therefore, in this field, a number is mandatory.

Transaction page

Additionally, with all current transactions, admins can also make them inactive in case they are not switched into inactive mode automatically when expiration date came. And more importantly, an email will be automatically send to your customer, notifying them about the expired customers points. They will also receive their balance updates of their reward points balance. You can turn this feature off if you don’t want them to be activated.

Set points expiration date

On top of that, users are able to set expired date for earning rate in general configuration from Admin Panel > Magerewardpoints > Reward Points > Configuration > Earning Configuration. Here admins can easily find out Sales Earning Process and Points expired after box. The number filled in this field will be displayed on your website. So your customers can easily get to know valid time for their earning rates while shopping on your store.

OK let’s move on to the next one, Point indicator.

POINT INDICATOR

Points indicator

Among all the features packed in this wonderful module, point indicator is included as a highlight to the amount of earning points. Therefore, customer while surfing your website can easily take a look at the number of points that they can earn after purchasing a product. Consequently, this will encourage them to buy more and spend points more.

How to Config Point indicator in backend

For store admins, in order to make point indicator attached each product, they need to set up earning points first. Access the backend will help you to do so. They can start from Admin Panel > Reward Points > Earning Rate to see all earning rate generated by store owners. Within this menu, you can edit, delete, and add new earning rate. Only after store owners enable these earning rate, can the reward point system automatically calculate the amount of earned points for each shopping cart.

Edit earning rate

Afterward, to make point indicator displayed on the frontend, you have to turn it on. It’s up to your purpose to decide where to put the point indicator so it could fit to the overall design. To start configuring, navigate through Admin Panel > Reward Point > Configuration > Display Configuration.

A list of different places on the frontend attached with a field box as following. To make them appear, choose Yes in the selected field. By doing so, point indicators are presented on category page, product page, mini cart, shopping cart, and checkout page.

Display points indicator

Look how it appears in Frontend

With this Magento extensions, shop owners are allowed to display point indicators in many places, namely category page, product page, mini cart, and checkout page.

Category page

Points indicator in category page

In the main shopping page, a list of product with reward points (customer can earn these points if decide to buy this product) attached to it will be showed to customers. In addition, to each product will be provided with short description about it and price. The amount of these points earning depends on earning rates set up by admins in the backend like mention earlier.

Product page

Points indicator in product page

What happens if you click on a specific product? For example, the handbag above. A product page will appear. On that page, more detailed information will be showed along with price and point indicator as well. A small line like in the red box above will inform the customers about how many magento reward points they can earn if they buy this bag.

Mini Cart

Points indicator in mini cart

Mini cart is the last step before you proceed to checkout page. Once buyers decide to put any product into cart, those items are moved into mini cart. You can check this cart (as showed above) for brief information regarding size, price, color, and also earning point. And in case you miss one subtle detail here, the point indicator is written in form of a call-to-action statement such as Checkout now to earn 150 points that will encourage customers to make purchase immediately.

Checkout page

Points indicator in checkout page

At the checkout window, shoppers can take an overview about their order including product description, price with taxes, payment method, shipping method, points earned for this purchase, and so on. The number appeared is the total number for all the items in the cart and also the points customers.

There are many more awesome features pre-built in our extension namely create rules set or transaction management. You can view the transaction history to inspect all the point transaction or import/export points via csv file. With rules set, you can opt between product based rules, behaviour rules and cart rules.

To sum up, Mageplaza Reward Points Extension is created to make loyalty program more attractive to buyers. Point indicators function effectively in making successful deals. Additionally, another feature called point icon is also included with the aim to generate the most appealing appearance for any online merchants. If you want to search for more details of this feature, please visit here.

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